Notifications

Summary #

Types of notifications #

  • Tip over
  • Inactivity
  • Low Activity
  • Weekly Email Summary
  • Status Report
  • Daily Activity Goal Met
  • Night Owl Score
  • Offline
  • Low Battery

It is suggested that each WalkWise device have, at a minimum, the Weekly Email Summary and Tip Over notifications set.

Group Rules #

This rule applies to all devices in the group and will generate a notification when the rule criteria is met. To set a group rule, click the New Rule button, choose the type of notification rule to create, and choose a descriptive Rule Name. Click Next to input the type-specific configuration and click Next again. Set the time period and choose how it will be communicated (more than one method of communication can be chosen). Choose the day and time to receive the notification. There is also a 24-hour a day option and an overnight option (to allow for notifications to send overnight between the configured hours). Click Next and choose the accounts to receive this notification or check Send To All Group Members. Click Finish to apply the Group rule.

Device Rules #

It may be necessary to set notification rules that only apply to one or more devices, rather than the entire group of devices.

To set a device-specific notification rule, click on the device name in the list, click New Rule and configure the rule (see Group Rules). Initially, this rule will only apply to this single device but will not override any group rules. This may be beneficial in setting notifications for inactivity, morning motion, daily activity goals, or night activity for those who have specific mobility concerns.

Apply Rule #

Rules created for a specific device (not a Group Rule) can be “applied” to other devices. Open the rules for a specific device by clicking on the device from the list below the Group Rules on the Notifications page, or by going to the Device page and viewing the Notifications block. Choose Apply Rule, select the rule from the drop-down menu, and confirm by clicking Apply Rule. This rule will now apply separately to both devices. Editing the rule parameters, notification methods, timing, or recipients will automatically update the rule across all devices to which it is applied.

Applying rules can be helpful to set specific notifications for subsets of devices, such as those where a longer period of inactivity would be deemed a safety concern.

Notification Methods #

Most notifications can be sent via Push Notification, Email, SMS Text Message, or Phone Call. The method for some types of notifications are not configurable, such as for the Weekly Email Summary and Status Report Email. To receive notifications via SMS Text Message or Phone Call, a phone number must be added to your account in the web or mobile app. To receive Push Notifications, the WalkWise account must be logged in to the mobile app.

More than one notification method can be chosen for each rule. All recipients of the notification rule will receive the notification with the same method/s.

Notifications sent via Phone Call utilize a voice-to-text service, reading the notification text when the phone call is answered. The message repeats three times before automatically hanging up.

Day Of Week #

For each rule, the days and time it will be received can be chosen.  Click on the box above the day that the notifications will be received.

Time Of Day #

This indicates the time of day notifications will be received. Toggle the dots to bold a time that notifications are to be sent. By checking the Send Overnight box, notifications are sent only after the later hour until the earlier hour the next day.

When Send Overnight is selected, the hour of day AND the day of week must be selected in order to send the notification. For example, if the rule is configured to send from 5pm to 8am Monday through Friday, a notification may be sent at 12:01am on Monday or 11:59pm on Friday, but not at 11:59pm on Sunday (since Sunday is not a selected day).

Recipients #

Members of the group who have “admin” or “standard” permissions can be chosen to receive notifications. Move accounts to the box on the right to add them to the rule or select Send to all group members at the top. Check the box next to the member and use the > to move the selected group members over to the right side. Click Finish to complete.

Multiple Notification Rules #

Multiple notification rules of the same type can be set for different days of the week, hours of the day, and notification recipients.

For example, a Tip Over notification rule set for 8am to 5pm on weekdays can be received by one subset or group members, and another rule set for 5pm to 8am overnight, seven days a week can go to a different subset of members. They should be given different names, ex. Day Tip Over, On-Call Tip Over.

Tip Over Notification #

A Tip Over notification will be sent if a device has been tipped over for the Tipped Time Threshold yet is still within range of the Node. WalkWise will not send these notifications if the device is out of range of the Node.

Create a new rule and choose Tip Over. When setting this rule, choose to receive notifications ASAP (small box bottom left) or set a Tipped Time Threshold (the length of time the walker needs to be in the tipped over position before a notification is generated). On the How and When screen choose the method of communication and the days/times the notifications will be sent. On the next screen, choose the accounts to receive the notification and click Finish to complete.

Tip Over Orientation #

WalkWise devices are considered tipped over when moved to greater than a 45-degree angle for more than 3 seconds. When tipped over, the device will immediately attempt to communicate with any nearby Nodes and will continue to send updates regularly, just as when they are upright.

Example #

When the walker is folded up to be put into a vehicle and the device is still within range of the Node, a false positive Tip Over notification can occur. To avoid false positives, a Tipped Time Threshold of 15 minutes can be set. This should allow enough time for the walker to be folded and packed into a vehicle. The walker will no longer be in range of the Node and the Tip Over notification will not be triggered. Alternately, this will not trigger a Tip Over notification until a walker is tipped over for at least 15 minutes and remains within range of a Node.

Inactivity Notification #

An inactivity notification will be sent if a device has been inactive for the number of hours indicated yet is still within range of the Node. WalkWise will not send these notifications if the device is out of range of the Node.

Create a new rule and choose Inactivity. Set the inactivity threshold (in hours) to be the number of hours that the device will need to remain inactive before sending a notification. On the How and When screen, choose the hours during the day when this notification will be sent. For example, a rule with a 5 hour inactivity threshold set for 8am to 5pm will be triggered just after 8am if the device has not moved since 3am. No notifications will be sent after 5pm, even if the “inactivity period” started before 5pm. On the next screen, choose the accounts to receive the notification and click Finish to complete

Uses #

Inactivity notifications are beneficial in identifying a sedentary lifestyle, ensuring morning “wake up” activity, or detecting falls that did not cause the walker to Tip Over. A group or individual rule can be set for inactivity, typically of periods more than 5-6 hours.

Example #

A rule can be created to determine if a user is not active in the morning based on their morning wake-up time. For example, if a user is typically awake by 9 am then a 10 am inactivity rule can be set that will create a notification if the user has not moved their walker in the set time period prior to 10am.

Offline Notification #

An offline rule can be created to send a notification if the WalkWise device has not transmitted any data to the system in a chosen number of hours. This includes both motion data and checkins with the Node.

Create a new rule and choose Offline. Set the offline threshold (in hours) to be the number of hours that the device will need to remain offline before sending a notification. On the How and When screen, choose the hours during the day when this notification will be sent.  On the next screen, choose the accounts to receive the notification and click Finish to complete

Uses #

An offline notification would indicate that the walker is out of range of the Node, there is a communication issue, there is a battery issue or there is a malfunction in the device.

Example #

An offline notification can be triggered when the WalkWise device does not have communication with the Node.  This can occur if the device user has unplugged the Node or connected the Node to an outlet with a switch which has been turned off.

Weekly Email Summary #

The weekly email summary features a graph of one month of activity and the user’s daily average for the previous week. It is an efficient way to glimpse at each device’s data for the week and month.

A weekly email summary is automatically generated on Saturday. Recipients can be added or removed by the group admin on Step 4 of the Weekly Email Summary rule.

Status Report #

The status report is a short weekly email that includes the number of devices collecting data, unassigned, online, and offline. It also lists the number of notifications sent and the group logins over the past 30 days.

The status report is automatically generated on Tuesday. Only admins in the group can be recipients of the status report.

Activity Goal Met #

The Activity Goal Met notification can be set to send when a certain amount of movement has been achieved during the day.

Create a new rule and select Activity Goal Met. Check the Use Daily Walking Goal for this Device box to use the current Daily Activity Goal (configured in the Edit Device section). To set a different goal, uncheck the Use Daily Walking Goal for this Device box and enter the desired distance in feet or meters. Choose the delivery method, and set the hours during the day in which this notification could send. For instance, you may only want to be notified that the activity goal has been met if it occurs before 9pm. Select the recipients, and Click Finish to enable the rule.

Uses #

Setting a notification for Activity Goal Met is a great way to encourage those who are tracking their fitness or striving to increase activity. This notification is best set individually to create personalized goals for users based on their mobility.

Low Activity Notification #

The Low Activity Notification will be triggered if the device has not moved a set distance by a configured time of day. The current daily distance is measured from midnight. To set this notification, choose the individual device from the menu, click New Rule, name the rule, select Low Activity, and click next. Input a chosen distance as the Low Activity Threshold and click next. Choose which days this notification should be to be sent and the starting time for the notification (ex. 3pm-5pm). Add the accounts who are to receive the notification and click Finish to complete the rule.

Example #

The Low Activity notification can be set to identify when an individual has been sedentary during the day. For example, you may like to know if the WalkWise user does not walk 500 feet by 3pm. On the How and When page, if the notification time is set for 3pm to 5pm, a notification will be sent just after 3pm if 500 feet has not yet been achieved and there is recent communication with the system.  No notifications will be sent after 5pm even if the desired activity has not been achieved.

Night Owl Score Notification #

The Night Owl Score Notification can be set to identify the night activity of the WalkWise User.  It is calculated using an algorithm of distance, time, and frequency of activity.

To set the night owl score notification, create a New Rule for the group, choose night owl score, and click Next.  Select the Night Owl Score Threshold from 0-100 or choose to receive a notification if the value is above or below, click Next. Choose the delivery method, day, and time to receive the notification, click Next. Select the accounts to receive the notification and click Finish to enable the rule. 

Uses #

The night owl score can be used to identify excessive movement or a lack of movement at night.  This is helpful in identifying those who are frequently up at night for pain, urgency, or cognitive issues. Alternatively, those who have a lack of movement at night may not be getting up at to use the bathroom or may be non-compliant using their walker if they are.

Example #

The night owl score notification can be set to identify a change in nighttime activity.  If the typical night owl score is in the 30-40 range, the night score threshold can be set for 50. By choosing to click above the threshold, the notification will be sent if the value is 50 or over.  An additional rule can be set for a value of 20 and below by choosing a night score threshold of 20 and clicking below the threshold.

Low Battery Notification #

A notification can also be set to identify a low battery in the WalkWise device.

To set up this notification, create a New Rule for the group, choose Low Battery, the method of delivery, days and times, recipients and click Finish to complete.

A red battery symbol next to the device on the dashboard shows the battery is running low. The battery life of each standard device is approximately one year and each standard smart walker attachment uses 2 AAA batteries. WalkWise can provide replacement batteries upon request.

Stop receiving notifications #

To remove an account as a recipient of a notification rule, go to the Notifications page under the group. Select the rule, click forward to the Accountpage, and select the account to remove as a recipient on the right. Using the carrot (<), move the account to the left side of the page and then click Finish to save. This will stop this account from receiving notifications for this rule. Make sure not to click the “x” by a rule name, as it will delete the entire rule for all accounts.