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Device Troubleshooting

There are a few things to check when there is no device data on the Device Overview.

Check the node #

The light on the Node shows white when it is connected to a cell tower. Blinking green means that the Node is trying to find connectivity. If you are having difficulty with connectivity, try plugging the Node into a different area or by a window.

In some instances, the Node may be plugged into an outlet that is on a switch. When the switch is turned off, the electricity to that outlet is turned off as well. The Node requires electricity to function. Make sure the Node is plugged into an outlet that is not controlled by a switch.

Check the device #

If the light on the Node is white but the device is still not communicating, try bringing the device closer to the Node and pressing the “reset” button on the back with a pen or pencil. You should see the Node’s light briefly turn blue, then green, and back to white as it communicates with the device and the cell network. Move the device a bit and let it sit for at least 10 seconds. If this does not result in data appearing in the app, try replacing the batteries in the device (below).

Replace the batteries #

The battery life of a WalkWise device is approximately 1 year.  However, frequency of use, distance traveled, and the device model can affect how long the batteries last. If there is no data on the app, try replacing the batteries to see if walking data registers. If this does not result in data appearing in the app, please contact us for a replacement device.

Leaving the device in extreme heat or cold can also reduce the battery life.

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